Lunohomes Realty Services ("LunoHomes", "Lunohomes", "we", "our" or "us") operates https://www.lunohomes.com, a real-estate information and property discovery website.
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we share it, how long we retain it, and how you can contact us about your privacy.
This Policy applies to visitors, registered users, property seekers, people submitting property listings, newsletter subscribers and others who interact with our website.
The information we collect depends on how you use LunoHomes.
You may provide the following information when using our website:
Please avoid submitting sensitive or unnecessary personal information in public property descriptions or enquiry forms.
When you visit the website, certain technical information may be collected through application logs, server infrastructure, analytics tools or cookies, depending on the features enabled.
This information may include:
Google Analytics may collect website usage information, such as session statistics, browser and device information, approximate location and identifiers used to distinguish visitors or sessions, depending on the configuration. We use Google Analytics to understand website usage and improve our services.
The exact information collected depends on the tools and settings implemented on the website.
LunoHomes does not ordinarily need bank account passwords, payment card details, government identity documents or other highly sensitive information to support basic property searches.
Please do not provide such information unless it is specifically required for a legitimate, clearly explained purpose through an appropriate and secure process.
We may use personal information for the following purposes:
We will not treat your use of the website as blanket consent for every possible use of personal information. Where consent or another specific legal requirement applies, we will handle the relevant activity in accordance with applicable law.
We do not sell personal information as a stated purpose of this Policy. We may share relevant information in the following circumstances, subject to applicable law.
We may use third-party providers to host, store, maintain or operate the website and its supporting services.
These may include cloud infrastructure providers such as Amazon Web Services (AWS), database and hosting providers, email delivery services, and website analytics providers such as Google Analytics.
Such providers may process information as necessary to deliver their services. Their access and use are subject to the relevant service arrangements, settings and applicable legal requirements.
If you use a feature that submits an enquiry to a property owner, agent or listing representative, the information necessary to handle that enquiry may be shared with the intended recipient.
For example, your name, contact details and enquiry message may be provided so that the recipient can respond.
If you use a feature that request property advertiser details, the information necessary to handle that enquiry may be shared with the intended property advertiser.
For example, your name, contact details and enquiry message may be shared with the property advertiser.
Please review the details you submit before sending an enquiry. Once information has been provided to another party, that party may handle it under its own privacy practices, subject to applicable law.
We may disclose information where reasonably necessary to comply with applicable law, a valid legal process or a lawful request from an authorised authority, or to investigate suspected fraud, protect security or establish and defend legal claims.
If LunoHomes undergoes a merger, restructuring, transfer or other business transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
We do not intend to share personal information with unrelated third parties for their independent marketing without an appropriate lawful basis.
LunoHomes may use cookies or similar technologies to support website functionality, maintain sessions, remember preferences, improve security and understand website usage.
Google Analytics may use cookies or similar identifiers to measure visitor activity and website performance. The exact cookies and their duration depend on the implementation and configuration.
You can review your browser settings to manage or delete cookies. Blocking certain cookies may affect website functionality.
Where consent is required by applicable law for non-essential cookies or similar technologies, the relevant consent mechanism should be provided and respected.
Important: The exact cookies used by LunoHomes, their purposes and whether a cookie preference banner is implemented should be verified before this section is published as a complete description of current practices.
We use Google Analytics to understand how visitors interact with LunoHomes, measure website usage and improve our website and content.
Depending on our configuration, Google Analytics may process information such as page views, session activity, approximate location, browser and device information, and online identifiers.
Google may process information in accordance with its own terms and privacy documentation. More information is available in Google's Privacy Policy:
https://policies.google.com/privacy
Google Analytics settings, data retention periods, advertising-related features and any consent controls should be reviewed periodically to ensure this description remains accurate.
LunoHomes may send the following categories of email:
You may unsubscribe from promotional emails using the unsubscribe link provided in the email or by contacting support@lunohomes.com.
Unsubscribing from marketing communications does not necessarily stop essential service-related emails.
We may retain limited information about your communication preferences or unsubscribe request to respect that choice and maintain appropriate records.
LunoHomes uses application and database infrastructure to operate its website. Information may be stored in databases and cloud storage systems, including AWS services, depending on the type of information and the service involved.
Information may be processed by authorised personnel and service providers when necessary to operate, maintain, secure or support the website.
The physical location of all servers, backups and third-party processing systems has not been specified in this Policy. Where personal information is transferred outside India, we will address applicable legal requirements and restrictions.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable law and legitimate retention requirements.
Retention periods may differ depending on the type of information and its purpose. For example:
When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law and our operational requirements.
The specific retention periods for each data category should be established and documented by LunoHomes.
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Depending on the systems in use, these measures may include HTTPS, access controls, server and database security practices, software maintenance and security monitoring.
No internet-based service or storage system can be guaranteed to be completely secure. Users should protect their account credentials and notify us promptly if they suspect unauthorised account activity.
We will address personal data breaches in accordance with applicable legal requirements as they become applicable.
Subject to applicable law, you may contact us to request access to information associated with you, correction of inaccurate details, updating of information, deletion where appropriate, or assistance with your privacy choices.
You may also withdraw consent for processing activities that rely on your consent, subject to legal requirements and any consequences explained for the relevant service.
To submit a request, email support@lunohomes.com with the subject line "Privacy Request".
Please describe your request and provide enough information for us to identify the relevant account or record. We may request reasonable verification before taking action to protect against unauthorised disclosure or deletion.
We will handle requests in accordance with applicable law, including relevant timelines, exceptions and retention obligations.
If you are dissatisfied with our response, you may use any applicable complaint or grievance mechanism available under Indian law.
LunoHomes' account and property-submission services are intended for individuals aged 18 and above.
We do not knowingly seek to create accounts for children through these services. If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental consent or other safeguards, we will take appropriate steps in accordance with the law.
Applicable legal requirements concerning children and any prescribed parental-consent or verification obligations will be followed as they come into force.
LunoHomes may contain links to external websites or services.
Those websites are operated independently and may have their own privacy policies, cookies and data-handling practices.
We encourage users to review the relevant policies before submitting personal information to a third party. This Privacy Policy does not govern third-party websites that we do not control.
We may update this Privacy Policy to reflect changes in our website, services, data-handling practices or legal requirements.
The latest version will be published on this page.
If a change materially affects how personal information is processed, we will provide notice or seek renewed consent where required by applicable law.
We encourage users to review this page periodically.
For questions, concerns, complaints or requests relating to this Privacy Policy, contact:
Lunohomes Realty Services
Website: https://www.lunohomes.com
Email: support@lunohomes.com
Phone: +91 827 055 9090
Please include the relevant details in your email so that we can understand and address your request.
End of Privacy Policy